To gather requirements to facilitate proper designs, return customer infrastructure to service, identify, test, and select new technologies, adjust/maintain standards of existing technologies and products, maintain storage-related technologies, and assist with requirements gathering for proper design/installations.
– Primary responsibilities include both Internal and Customer facing storage infrastructure which includes, but is not limited to, technologies from HP (MSA, EVA, and XP Series), EMC (Clariion, Atmos, and Symmetrix/VMAX Series), 3Par (F, S, and T Series), NetApp NAS/SAN, Equallogic iSCSI, Cisco/Brocade/McData Fiber Switches.
– Must be able to understand, follow and repeat documented procedures related to various maintenance activities. – Certain maintenance activities will require this role to be available after-hours.
– To interface with front-end Engineers on level 4 issues, keep apprised of patches, latest technologies, and upcoming infrastructure installations.